• About You - Purchaser information and delivery address
• About The Child - Name and measurements
• About The Event - What sort of ceremony the gown is for
• What You Would like To Order - The gown of your choice, any options required.
• Your material and colour choice

We would suggest that you download a work sheet to jot down your choices and the child's measurements, and then fill out the order form from it. Alternatively you can fax the worksheet to us, using it as a fax-back order form. The fax number is shown on the work sheet.

The work sheet is also included as part of our downloadable brochure, which also contains all the information about garment styles, choices, options and pricing shown on the Styles page of this site.

If you are ordering more than one dress, you will need to repeat the order process for each dress ordered (basically, one order per dress).

Freight And Delivery

Delivery within Australia and New Zealand is free of charge. A flat fee of $50 per gown applies to all other countries.

Please see below for Delivery Timeframes, Freight And Delivery, and Returns And Cancellations information.

Freight And Delivery

All gowns are shipped individually packed in their own box and insured.

• Australia And New Zealand: Delivery is free of charge including packaging, registered postage and insurance. We will despatch your dress 7 days prior to the date of the event it is to be worn at, unless you specify earlier delivery. Please allow 2-4 days for delivery.
• All Other Countries: Delivery is $50 per gown including packaging, door-to-door receipted courier delivery and insurance. We will despatch your dress 14 days prior to the date of the event it is to be worn at, unless you specify earlier delivery. Please allow 4-7 days for delivery.

Delivery Times

We require a minimum of 5 weeks prior notice for orders from Australian customers (ie; a minimum of 35 days prior to the event). Unless you request otherwise, the dress will be despatched to you 7 days prior to the date of the event. These timelines will need to be ammended for international customers by adding 7 days to each.

If you are making arrangements for a dress with a long term delivery date (say, 6-12 months or longer), it's best to estimate the measurements (see sizing page) that you anticipate the child will be at the time of the event.

Estimated measurements given more than 12 weeks prior will be confirmed with you 6 weeks prior to the event, and before the dress is made. At this time you will be able to update any previous measurements given with final "actual" measurements for the child.

Payment

A deposit of 50% is required to confirm your order. The balance is payable on completion, and prior to despatch. Once you have placed your order we will contact you to confirm pricing and discuss payment options.

Payment can be made by Mastercard, Visa or bank deposit. Cheques will only be accepted by prior arrangement, and will require 5 days to clear.

Foreign Currency

When you place your order you will be charged in Australian Dollars and the actual cost to you in your local currency may vary relative to the exchange rate at the time. Currency Converter.

Colours And Fabrics

Once you have placed an order with us, we will send you a fabric colour swatch set so that you can confirm your colour and fabric choice.

Returns

Returns are generally restricted to "warranty" issues involving proven incidences of faulty workmanship, or errors that we have made in the manufacture of the dress (wrong colour, wrong size, etc). In these cases you will be eligible for a full refund, or a replacement dress, on return of the faulty one.

A dress made to incorrect measurments as supplied by the customer does not constitute a "warranty" return situation.

Requests for "non-warranty" returns, such as serious illness of the child, will be dealt with on a case-by-case basis. All "non-warranty" returns mutually agreed to will be eligible for a refund of the amount paid to date, less a $100 fee. The customer will be responsible for the cost of delivery back to us for "non-warranty" returns.

All returns (both "warranty" and "non-warranty") must be in un-worn and pristine condition, still in their original packaging, and despatched for return to us within 7 days of receipt. Any refunds due will be paid once we have received the returned dress.

Order Cancellation

• Orders cancelled more than 28 days prior to the agreed delivery date will be eligible for a full refund of the deposit.
• Orders cancelled 14-28 days prior to the delivery date will be eligible for a refund of the deposit, less a $100 (per gown) cancellation fee to cover indented materials and work done to date.
• Orders cancelled less than 14 days prior to the delivery date will forfeit the deposit paid.
• Failure, or refusal, to pay the final balance will be considered to be a cancellation of the order, and the deposit will be forfeited.
• All gowns remain the property of Jennifer Catherine Design until paid for in full.